Frequently asked questions
If your web browser and mainstream device is listed here, you can access our site using the most update versions of: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
Since our content is fully dynamic, it is compatible with all the leading devices. Whether you want to read books or listen to music and audiobooks, enjoy our content with any Android device, iOS device, or computer.
If a book doesn't seem to be working, contact our support staff. Let us know what device you are using, its operating system, and which book is causing issues. We will resolve your issue and have you enjoying your book soon.
Once you have decided to cancel your membership, look out for a confirmation email in the inbox of the email you used during signup. If you do not receive a confirmation email, please speak with a support representative to prevent further billing.
If you think you have received a bill in error, please contact our customer service department to investigate the issue for you. Once a membership has been cancelled and a confirmation email has been received, you should not experience further billing. You have access to your membership for the remainder of the subscription term you have already paid.
The following are criteria for obtaining refund eligibility:
- If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
- If you have not received the experience you expected from our website, you might be refund eligible.
For additional assistance or to request a refund, call a live representative by calling toll-free 1-855-445-3528. For a more detailed description of our refund policy, please refer to our Terms of Service.
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-855-445-3528.
Content is added often, on a daily basis. We work efficiently to deliver the most complete library possible.
With internet access, use our site from anywhere in the world on as many devices as you want.